Travel Guideline
Special Services


Meet and Assist Services

This service must be requested at the time of reservation and generally commences once you have checked in. There are VIP, CIP, and special services offered here..


Disability and Wheelchair Services

We strive to cater to the needs of our passengers with special care. You can request a wheelchair during the booking process at the sales counter or during check-in at the airport. For any additional assistance with a special service request, please contact our experience center.


Unaccompanied minors

Children between the ages of 5 and 15 years (up to but not including their 16th birthday) can travel alone. To serve you better, we request that you contact us at our helpline and advise us of your specific needs at the time of booking and inform the experience center prior to your flight.

Carrying Services


Cargo Facility

We provide the facility to transport the cargo by air on our flight routes. For availing cargo facility, you have to pay BDT 100 per kg and above 5 kgs will cost BDT 80 taka per kg. Please contact our sales outlets or the Airport Check-in counter.


Fish Carrying

You can carry fish and meat or transport it through the cargo facility, but it should be properly frozen or packed without any sort of leakage. The charge is included in the baggage rate or the cargo rate will be applicable to the availing cargo facility.

Passenger Services


In-Flight Catering

We have our own in-flight delicious catering service to ensure the best quality food for our passengers.

Tips and Guideline


Expectant Mothers

To avoid unnecessary risks to you and your baby, we recommend that all expectant mothers consult a doctor before booking their ticket. In between 26 - 32 weeks "Fit for Flight" medical certificate is required.


First Aid Assistance

We have in-flight first aid assistance. In case of emergency, please consult our flight attendants for any first aid medical assistance.


How to Read a Boarding Pass

For reading the boarding pass, please give emphasis on the following points: Boarding Time, Boarding Gate, and Time of Departure 4. Seat Number 5. Membership Number.


Guideline Online Ticket Booking

You can book your flight from our website and payment can be made with any local or international debit or credit card as well as any known available local payment channel like Bkash, etc.


Orbit benefits

If you are a frequent flyer, you can become a member of our Orbit program. Then you can enjoy many lifestyle benefits and get free tickets.


Air Charter

We provide a tailored and personalized, cost-effective travel experience that suits your unique requirements, be it an exclusive corporate event, confidential meeting/conference, investor hospitality, wedding, or a grand getaway with friends. Please contact us at 13607


Ticket Terms and Conditions

Please read the following terms and conditions carefully. You should not make any booking unless you understand and agree to the following terms and conditions.